The Economist | Corporate culture: is a boss as good as s/he thinks

Corporate culture

The view from the top, and bottom

Bosses think their firms are caring. Their minions disagree

NEW YORK

AS WALMART grew into the world's largest retailer, its staff were subjected to a long list of dos and don'ts covering every aspect of their work. Now the firm has decided that its rules-based culture is too inflexible to cope with the challenges of globalisation and technological change, and is trying to instil a "values-based" culture, in which employees can be trusted to do the right thing because they know what the firm stands for.

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